MEMBERSHIP TERMS & CONDITIONS

Housed Australia Pty Ltd

Effective Date: 1/10/2026

ABN: 77 677 163 816

Website: https://housed.com.au/

1. THE AGREEMENT BETWEEN YOU AND US

1.1 Your membership

These terms and conditions, together with the following completed documents:

1. your Membership Agreement; and

2. your Health Check Form,

make up all of the terms of the agreement ("Agreement") between the member named in this Agreement ("you") and Housed Australia Pty Ltd (ABN 77 677 163 816) ("we", "us" or "Housed"). It is important that you have read and understood all of the terms and conditions of the Agreement before agreeing to these Terms. These Terms contain important limitations on our liability, disclaimers, and terms on which we may suspend or terminate your membership. If you have any questions, please contact us at [email protected] or on 1800 771 423 during Support Hours.

1.2 Definitions

Capitalised terms used in these Terms have the meaning given to them throughout, or as otherwise defined in your Membership Agreement or your Health Check Form.

In these Terms: "Membership Dues" means the fees payable for your membership based on your Home Club and Membership Type stated in your Membership Agreement; "Support Hours" means the operating hours of our Member Support team, as published on our website or App and updated from time to time; "Staffed Hours" means the staffed hours of your Home Club, as displayed at the Club and on our website or App; "App" means the Housed mobile application; "Member Portal" means our online member portal; "Fee Schedule" means the schedule of fees for your Home Club, as published at the Club and on our website or App and updated from time to time in accordance with clause 5.2; and "Club Rules" means the rules in clause 9 and any rules posted at a Club.

1.3 Corporate members

If you are a corporate member, you must produce proof of your corporate identity to us within 14 days of our request. If you do not, your membership will convert to the standard (non-corporate) rate for your Membership Type and Home Club from your next billing period.

2. YOUR TYPE OF MEMBERSHIP, YOUR HOME CLUB AND OTHER CLUBS

You are becoming a member of Housed Australia Pty Ltd (a "Member") under the type of membership ("Membership Type") and at the club ("Home Club") stated in your Membership Agreement. Your membership may entitle you to:

1. maintain a membership account with us and access the App and/or Member Portal;

2. book and attend group exercise classes where included in your Membership Type (currently Home and Full House memberships), subject to the visitation and booking limits for your Membership Type, using your Housed account; and

3. use the facilities available at your Home Club, in accordance with your Membership Type. Depending on your Membership Type, you may also have rights to use the facilities of other Clubs in Australia or in other countries in which we operate - ask at Reception at your Home Club for details.

Home Members - Reformer Class Bookings (6 allocated credits per fortnight)

a) If you cancel a booked reformer class within 8 hours of the scheduled class start time, the credit for that class is forfeited. If we cancel a class, your credit will be returned.

b) Once you've booked your 6 reformer classes for the fortnight, any additional bookings will incur a $25 class fee (see the Fee Schedule).

c) Reformer pilates credits renew every fortnight, in line with the membership payment schedule, but may change in the instance of placing your membership on hold.

d) You must see your trainer at the start of class to check in. It is your responsibility to ensure you are checked into the class to record your attendance.

e) Three cumulative no-shows may result in a temporary booking restriction. To lift the restriction, contact Member Support or wait 72 hours until you are able to book again.

Pregnancy

1. You must notify Housed before participating in a class while pregnant or potentially pregnant.

2. While pregnant, you must discuss your ongoing participation in Housed classes with your doctor and/or health care provider, and must cease attending classes at 13 weeks' gestation, or earlier if advised by your doctor and/or health care provider that you must cease participating in physical activity.

You must inform us as soon as possible of any change in your circumstances affecting the statements you have made in your Health Check Form.

See also below for your responsibilities regarding your health.

Your health

You are responsible for:

1. considering your own medical history, physical condition, injuries, allergies and dietary requirements; and

2. consulting a qualified medical or health professional if you have or suspect a medical condition, if you are pregnant, or if you are taking medication.

You must stop exercising immediately and seek medical assistance if you experience pain, dizziness, shortness of breath, or any other symptom of distress. These instructions are provided as a general safety caution only and do not constitute medical advice. We do not assume responsibility, and you remain solely responsible, for monitoring your own condition and seeking professional care where required.

3. WHEN WILL YOUR MEMBERSHIP START?

Your membership will start on the Membership Start Date ("Membership Start Date") set out on your Membership Agreement, provided that:

1. you have signed these terms within the Membership Agreement;

2. you have completed our Health Check Form and, if applicable, provided any other medical details of your health and fitness to our satisfaction; and

3. we have received the required payments as set out in your Membership Agreement.

You will be able to book access to the facilities via the App and/or Member Portal from your Membership Start Date.

4. HOW LONG WILL YOUR MEMBERSHIP LAST?

4.1 Non-Commitment memberships

Your Non-Commitment membership will automatically remain active unless your membership is terminated in accordance with clause 8, or you provide us with notice that you wish for your membership to end.

4.2 Can you Hold (pause) your membership?

If you wish to place a temporary "Hold" on your membership, you may submit your request via the "Add Hold" function within the App and/or Member Portal. Each Hold must be for a minimum continuous period of two (2) weeks; requests for a Hold of less than two (2) weeks will not be accepted. Each member is entitled to up to four (4) complimentary weeks of Hold per membership anniversary year (each 12-month period starting on your Membership Start Date or its anniversary). Any Hold beyond the complimentary allowance will incur a fee of $5 per week (see the Fee Schedule).

Holds may be requested for a maximum period of twelve (12) months in total. While on Hold, you will not be able to access any Housed Club or facility, and Hold fees and allowances apply.

If your membership has a minimum term, any approved Hold will pause that minimum term and your commitment end date will be extended by the number of days your membership is on Hold.

4.3 What happens if you change your mind?

You may cancel your membership within the 14-day cooling-off period (the "Cooling-Off Period") by contacting our Support Team by phone during Support Hours on 1800 771 423. Your Cooling-Off Period runs for 14 days from your Membership Start Date or the date you joined (the Member Join Date recorded on your Member account), whichever is later - for clarity, if you join on one date but elect a later Membership Start Date, your Cooling-Off Period does not start until your membership actually starts. Upon speaking with you over the phone, our team will issue you a Cancellation Request Form (via email or SMS link) which must be completed and submitted to formally lodge your cancellation. You must provide at least 72 hours' notice prior to the end of your 14-day Cooling-Off Period, and your membership will be terminated once we receive your correctly completed Cancellation Request Form. Membership Fees already paid and Digital Key fees are non-refundable, except as required by law. Once cancelled, your membership will no longer be active and you will no longer be able to use the Club or any associated services.

4.3.1 Pre-opening (Foundation) and introductory memberships

If you join Housed prior to the official opening date of your Home Club (based on the Member Join Date recorded on your Member account), your 14-day Cooling-Off Period under clause 4.3 runs from the official opening date of your Home Club or your Membership Start Date, whichever is later, rather than from the date you joined. 

If your membership includes an introductory offer or promotional period longer than 14 days (for example, 30 days free), your Cooling-Off Period is extended to the length of that offer. The cancellation process, notice requirements and refund position in clause 4.3 otherwise apply, and at the end of your Cooling-Off Period, your membership continues as an ongoing membership on the standard membership terms (at the standard Membership Dues for your Membership Type and Home Club once the promotional period ends until otherwise terminated or cancelled in accordance with these Terms).

4.3.2 Digital Key

Digital Key is a one-off, upfront fee payable upon commencement of any new membership with Housed, including memberships commenced by members who have previously cancelled or lapsed and subsequently rejoined. The Digital Key fee for each club is set out in the Fee Schedule. This fee does not apply to existing members who upgrade or downgrade their current membership, except as set out in clause 7.1 (Housed Flagship upgrades).

4.4 Automatic rollover after promotional period

Promotional memberships (including any discounted "intro", trial, or limited-time offers) automatically continue as an ongoing membership on the standard membership terms (at the standard Membership Dues for your Membership Type and Home Club once the promotional period ends, until otherwise terminated or cancelled in accordance with these Terms). 

4.5 Minimum-term (lock-in) memberships

a) By signing up for a minimum-term (lock-in) membership, you commit to the minimum term stated in your Membership Agreement. The lock-in period begins on the Membership Start Date (or, if you joined prior to the official opening of your Home Club, the official opening date, whichever is later) and runs continuously for the full term, regardless of attendance or usage.

b) Any approved Hold under clause 4.2 pauses the minimum term and defers the commitment end date by the same number of days.

c) Subject to item (g) below, cancellation during the lock-in period is only permitted where: (i) you permanently relocate more than 20km from your nearest Housed Club (proof required); (ii) medical reasons prevent you from using the facilities for the remainder of the term (medical certificate required); or (iii) other exceptional circumstances apply, as reasonably determined by management (proof required).

d) If cancellation is approved within the lock-in term, an early termination fee will apply, calculated as a flat exit fee of $350 or 50% of the remaining contract value (that is, the Membership Dues payable for the remainder of your minimum term), whichever is the lesser (see the Fee Schedule).

e) Lock-in cancellation requests must be submitted in writing to [email protected] with relevant supporting documentation.

f) At the end of your lock-in term, your membership automatically continues on a fortnightly basis unless cancelled with 30 days' notice in accordance with clause 8.1. You may then cancel at any time after your minimum term with no cancellation fee, provided proper notice is given. For clarity, notice may be given before your minimum term ends, to take effect no earlier than the last day of the minimum term.

g) This clause does not limit your rights to cancel during the Cooling-Off Period (clause 4.3), or under clause 8.2 (ending your membership early), clause 8.2B (pregnancy cancellations) or clause 11(d) (material changes to these Terms). No early termination fee applies to a cancellation under any of those clauses.

5. MEMBERSHIP FEES & DUES

5.1 Membership Payments and Fees

As a Housed Australia Pty Ltd member, you are personally responsible for payments to us of the Membership Dues and any other ongoing payment fees set out in your Membership Agreement as they fall due. Membership Dues are billed and paid in advance.

As a Member, your Membership Dues are due for the whole of each fortnightly billing period even if your membership is terminated during that fortnightly billing period (subject to termination rights and obligations under clause 8). If a payment fails, a $10 dishonour fee charged by our third-party billing provider will apply.

Membership Dues vary depending on your Membership Type and may also vary from Club to Club. You must pay the Membership Dues applicable to your Home Club and your Membership Type at the relevant time. You may only pay your Membership Dues  by direct debit or periodic credit card. No other form of payment will be accepted.

If any part of your Membership Dues remains outstanding, we may suspend access to the Club until the overdue amount is resolved. We will notify you of the outstanding amount and provide a reasonable opportunity to rectify the issue before suspension occurs. Clause 8.4 applies in relation to recovery of outstanding amounts and related costs. If you have a genuine dispute in relation to a suspension, please contact us via [email protected].

Except as required by law, Membership Dues and Fees are non-refundable.

5.2 Changes to Membership Dues and Fees

All Membership Dues and Fees include goods and services tax (GST). We reserve the right to change your Membership Dues in line with any government GST rate changes.

We review our Dues and Fees periodically and may change them from time to time by providing you with 30 days' written notice. If you continue to use your membership after a change takes effect (subject to cancellation rights contained in these Terms), the revised Dues and Fees will apply to you.

5.3 Other membership fees and charges

Subject to your Membership Type and Home Club, additional fees may apply in relation to certain benefits or bookings (“Fees”). Applicable Fees (if any) will be identified at the time of booking. Fees may vary from Club to Club and by the activity that the booking is for.

Any fees or charges that may be payable for additional services and facilities will be set out in the Fee Schedule (as may be amended by us from time to time) available at your Home Club. Such fees may be added to your direct debit payment. Details of all Club specific Fees can also be obtained from Club Reception at the time of booking and include GST

6. CAN YOU TRANSFER YOUR MEMBERSHIP TO ANOTHER PERSON?

No, you may not transfer your membership to another person. Your membership is personal to you. If you are found providing access to your membership to another person, your membership may be terminated in accordance with clause 8.3 (see also clauses 9.5 and 9.6).

7. MEMBERSHIP TYPE

Membership types may vary from club to club.

7.1 Can you change your Membership Type?

Yes, you may change your membership to another Membership Type by contacting our Support Team at [email protected].

Certain Membership Types may not be available at every Club. Your Home Club must receive notice via emailing [email protected] of any change to your Membership Type at least 3 business days prior to the start of the fortnightly billing period from which you want the change to be effective.

If you change your Membership Type or Home Club to a Housed Flagship location (including any Membership Type with full multi-site access), and the Digital Key fee applicable at that club or Membership Type is higher than the Digital Key fee you have already paid, you must pay the difference ("gap fee") before the change takes effect. The applicable Digital Key fees for each club are set out in the Fee Schedule. No refund of the difference applies if you later downgrade.

7.2 Access

Certain membership types may have restricted access times. Your App and/or Member Portal will show the classes and activities that are available to book.

8. HOW CAN YOUR MEMBERSHIP BE TERMINATED?

8.1 Termination by you

All cancellation requests require 30 days' written notice. Your final payment will be as set out in your direct debit schedule. The 30-day notice period is exclusive of any Hold periods. If a Hold is applied during the notice period, the notice period will pause for the duration of the Hold, and the final cancellation date will be deferred by the same number of days.

a) You may request cancellation of your membership at any time by contacting our Support Team by phone during Support Hours on 1800 771 423.

b) Upon speaking with you over the phone during Support Hours, our team will issue you a Cancellation Request Form (via email or SMS link), which you must complete and submit to formally lodge your request.

c) Your required 30 days' notice will start on the calendar date we receive your correctly completed Cancellation Request Form ("Notice Start Date").

d) We do not accept cancellation requests via fax, social media, SMS to non-Support numbers, or in-person verbal requests at Clubs. Cancellations must be via our Support Team so we can verify your identity, issue the correct form, and ensure your notice is properly recorded.

e) If you require an accessibility adjustment, we will provide a reasonable alternative method to receive and submit the form.

f) This clause 8.1 does not limit your rights to cancel during the statutory Cooling-Off Period or under clause 8.2 (ending early).

8.1A Cancellation process and timing

a) We will issue the Cancellation Request Form within 1 business day after you phone us.

b) If you do not return a correctly completed form within 14 days of issue, we may treat your request as withdrawn (after sending at least one reminder).

c) Once we receive your completed form, we will confirm your Notice Start Date and membership end date in writing within 3 business days. Your notice period is calculated from your Notice Start Date.

8.1B Record keeping

We maintain system time-stamps for (i) your phone request, (ii) when the form was issued, and (iii) when we received the completed form. You may request confirmation of these dates at any time.

8.2 Reasons for ending your membership early

You may terminate your membership immediately by submitting your cancellation request within 30 days of any of the following occurring:

1. We increase your Membership Dues other than in accordance with clause 5.

2. We change the physical location of your Home Club.

3. We make changes to these Terms, the Digital Content or the Club Rules under clauses 9, 10 and/or 11 that significantly reduce the benefits of your membership.

4. We breach any terms of this Agreement and fail to rectify that breach within 30 days of you giving us notice to do so.

We will process a valid cancellation under this clause 8.2 as soon as it is received. If your cancellation request is received less than 3 business days before your next direct debit billing date, that payment may still be processed due to bank processing times and direct debit cancellation protocols. No further Membership Dues will be charged after the termination date.

Other than in respect of amounts accrued up to the termination date, no cancellation or termination fee applies.

In the event of your death, your membership will terminate on the date of death and no further Membership Dues will be payable. Your estate will not be charged any cancellation or termination fee. Any direct debit processed after the date of death will be refunded once we are notified.

8.2B Pregnancy cancellations

We may waive the 30-day cancellation notice for Members who are pregnant and unable to attend classes after 13 weeks' gestation.

a) To be eligible, the Member must submit a written cancellation request and provide a medical certificate or letter from a registered medical practitioner.

b) Upon acceptance of the documentation, the membership will be terminated immediately (or on another date confirmed by Housed), and no further fees or notice-period charges will apply.

8.3 Termination by us

We may terminate your membership immediately by emailing or writing to you at the contact addresses we have on our records, if:

1. you commit a serious or repeated breach of these Terms or the Club Rules under clause 9;

2. you otherwise breach these Terms or the Club Rules and the breach, if capable of remedy, is not remedied within 14 days of us giving you notice to do so and informing you that your membership will be terminated if you fail to do so;

3. any part of your Membership Dues remains unpaid 28 days after falling due;

4. you provide us with details which you know to be false when applying for membership and these false details may have affected our reasonable decision to grant you membership;

5. we reasonably believe you have engaged in conduct that threatens or infringes the health, safety or wellbeing of any member, guest or team member, or that makes it unsafe or intimidating for others to use the Club; or

6. you fail to comply with the conditions of entry or Club Rules posted at your Club after we have notified you in writing of the failure and given you a reasonable opportunity to correct it.

If we terminate your membership for any of these reasons, we may (without limiting any other right or remedy) recover any reasonable costs and expenses we incur as a result of your breach, and may collect the full amount of Membership Dues for the remainder of the then-current fortnightly billing period, and/or if applicable, any minimum term.

8.3A What happens if we close your Home Club?

If we close your Home Club, we will provide you with the option to transfer to another Club at the prevailing Membership Dues applicable at that Club at the time of your transfer. We will not charge you a transfer fee. You have no obligation to accept the transfer. If you do not accept the transfer to another Club, your membership will end on the date that your Home Club is closed.

8.4 Collection of fees

We will collect any Membership Dues that are outstanding when your membership is terminated. We may use a third party to assist in the collection of outstanding fees.

You are liable for and must pay on demand all costs incurred by Housed Australia Pty Ltd (including costs for which Housed Australia Pty Ltd may be contingently liable) in any attempt to collect any monies owed by you to Housed Australia Pty Ltd under your Agreement (including, without limit, these Terms), including reasonable debt collection agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

If you dispute an amount, or have a genuine dispute in relation to the collection of overdue or outstanding amounts, or the charges we incur, please contact us via [email protected].

9. WHAT ARE THE HOUSED RULES?

This clause 9 sets out the Housed Club rules ("Club Rules"). Additional Club Rules may apply and may vary between Club locations.

9.1 Clothing, Attire and Towels

a) You must wear appropriate exercise clothing that is fit for purpose at all times in our Clubs. As a minimum, this means a t-shirt or top that covers your torso and enclosed sports footwear. Shirtless or bare-chested training, and training in underwear, swimwear or clothing not designed for exercise, is not permitted anywhere in the Club, including when moving between classes and change rooms. Swimwear is permitted only in the Wellness area, in accordance with the Wellness Space rules (clause 15). Nudity is strictly prohibited, including in all wellness areas and wet zones.

b) Bare feet are permitted only in the change rooms, sauna, plunge and relaxation areas, or in a studio where the class requires it.

c) For the safety and hygiene of all members, you must carry and use a towel at all times while training - including on all equipment, benches and mats and in studios (see also clause 14). Wipe down equipment after use.

d) If you attend without a towel, you may purchase one at Reception (at the price set out in the Fee Schedule). If you choose not to, you will be asked to leave the Club for that visit, for the safety and hygiene of all members.

e) Our team may refuse you entry, or ask you to stop training and leave, if you do not comply with this clause. No refund or credit applies to a visit or class missed due to non-compliance.

9.2 Age and children

If you are under 18 years old, a parent or guardian must sign all documents required by us and is responsible for you as set out below.

1. The minimum sign-up age is 15 years of age. If you are under 18 years old, you are not allowed entry to the Club outside of Staffed Hours. We may also recommend that you train with a personal trainer.

2. We reserve the right to refuse you access to the Club if you are under 18 and we reasonably consider it unsafe or inappropriate for you to train.

3. Your parent or guardian acknowledges and agrees to be responsible for claims, damage, injury or loss caused by your breach of these Terms or your negligent act.

4. We may ask you for a doctor's clearance and require you to obtain an exercise program from a personal trainer before you are allowed access to the Club.

5. By signing the Membership Agreement on your behalf, your parent or guardian acknowledges and agrees to be a party to the Agreement and is responsible for ensuring that your membership fees are paid and up to date.

Children on Club premises:

6. Persons under the minimum sign-up age of 15 must not be brought onto Club premises at any time, including the fuel bar, reception and waiting areas.

7. No minor may be left unattended or unsupervised anywhere on Club premises at any time. Our team members, including fuel bar team members, cannot supervise or accept responsibility for children, and attending a class or using the facilities is not compatible with supervising a child on the premises.

8. If a child is brought onto the premises or a minor is left unattended in breach of this clause, we may require the responsible adult (and the child) to leave immediately. Repeated breaches may be treated as a breach of the Club Rules and dealt with under clauses 8.3 and 9.10.

9. Items 6-8 do not affect the access rights of members aged 15 to 17 under this clause 9.2.

9.3 Lockers and Change Rooms

•    Lockers are available to store your gear while using the Club (subject to availability). Use of a locker is at your own risk - we can't guarantee that a locker will prevent theft of or damage to your belongings, and to the maximum extent permitted by law we do not accept liability for any theft of or damage to items stored in lockers.

•    Lockers may only be used for the usual suspects such as gym kits, toiletries and the clothes you have on when you arrive at our Clubs. Don't keep anything else in your locker. If we have reasonable grounds for suspecting that a locker is being used for something else, we reserve the right to open it and remove any offending items.

•    Lockers are available for use only while you're on Club premises. Any gear left in lockers overnight may be removed. If it's not collected within 7 working days, we'll donate it to charity.

•    Only one person can be in a shower cubicle at any one time.

9.4 Parking Availability

Parking is only for members and guests while using Club facilities, and is subject to a maximum time limits of three (3) hours. If any vehicle appears to be parked without our approval, further action may be taken in line with our rules.

We will not be liable for any loss, theft and/or damage to vehicles on Club premises or in any Housed parking area, except where such loss, theft or damage has arisen from our negligence.

9.5 Use of Your Membership

You must keep your contact/payment details up to date.

Every time you enter our Clubs, please present your Key Fob and/or App at Reception to check in, or at the doors to enable checking-in. No one else may use your Membership, including existing or non-members. Allowing, enabling or providing access to your membership, Key Fob or App to any other person is a serious breach of these Terms for the purposes of clause 8.3, and your membership may be terminated.

If your Key Fob (including digital App) is compromised, lost or stolen, it is your responsibility to organise a new one.

If we terminate your Membership, we may refuse a future membership application where your previous membership was terminated for breach.

9.6 Tailgating and unauthorised entry

Tailgating and unauthorised entry are not permitted. You must not enter any Club by following another person through an access-controlled door without using your own access credentials. You must not allow, enable or facilitate any other person (whether a current member or not) to enter or remain in a Club, including by opening access-controlled doors for them, sharing your access credentials, or permitting them to accompany you. If you breach this obligation, you will be notified by the Club and a tailgate fee of $100 (see the Fee Schedule) will be payable to the Club. Subsequent breaches may incur additional tailgate fees and may result in termination of your membership under clause 8.3.

9.7 Security

Our Clubs are under 24-hour camera surveillance (excluding change rooms, bathrooms and other private areas), and your activities may be recorded while you are entering, using or leaving any part of our facilities.

You acknowledge that our surveillance system does not protect you in or on our facilities — it is not monitored continuously and does not guarantee your personal safety. It is used only for security and safety, incident investigation, and operational purposes, and is not used for marketing or promotional materials. By proceeding with your membership, you acknowledge and consent to camera surveillance whilst using our facilities. Camera footage is retained and handled in accordance with our Privacy Policy, available at housed.com.au.

From time to time, we may take photographs or video for press, marketing or promotional purposes. We will give notice when promotional photography is taking place, and you may choose not to be included. We will not use your image for promotional purposes without your consent, given under a separate media release.

9.8 Filming and Photography

a) You may take photographs or video of yourself at our Clubs for personal, non-commercial social media use, including content that tags Housed for us to reshare, provided you:

i. only film during your permitted access times and, in studios, only during a class or session you are attending;

ii. ensure you do not capture any other member, guest or team member in your footage or photographs without first obtaining their consent, and never film or photograph in change rooms, bathrooms or wellness/relaxation areas;

iii. do not use tripods, lighting rigs or other equipment in a way that obstructs other members or the safe use of the Club; and

iv. stop filming immediately if directed by our team members.

b) Professional photography or videography of any kind — including any shoot involving professional or hired photographers or videographers, crews, professional lighting or audio equipment — is not permitted unless expressly approved in writing by Housed management, regardless of its purpose. The same applies to any filming or photography for marketing or commercial purposes, including sponsored or paid content, content promoting your own or a third party’s business, products or services, or content used to provide fitness instruction.

c) Filming does not entitle you to exclusive use of any area. Studios and other facilities cannot be booked out or reserved for filming, and access to studios outside scheduled class times is not permitted, including for filming.

d) We may require you to stop filming, immediately delete any image or recording taken in breach of this clause, or remove published content that breaches this clause or unreasonably affects the privacy of others or the Housed brand. Repeated breaches may be treated as a breach of these Terms under clause 8.3. Any filming or photography in change rooms, bathrooms or wellness areas is a serious breach of these Terms and may result in immediate termination of your membership under clause 8.3 and, where appropriate, referral to the relevant authorities.

e) This clause does not apply to filming carried out by Housed or its authorised personnel, which is governed by clause 9.7 and our Privacy Policy.

9.9 Smoking / Vaping

NON-SMOKING: Our Clubs are non-smoking facilities. The smoking of cigarettes or electronic cigarettes (e-cigarettes or vapes) is strictly prohibited anywhere on Club premises or grounds. If you breach this clause, you may be asked to leave the Club, and your membership may be terminated in accordance with clause 8.3.

9.10 General Conditions

ENTRY: Entry will be refused or you may be requested to leave the Club if:

1. you are using abusive or threatening language or behaving in a threatening way;

2. you are under the influence of drugs or alcohol;

3. you solicit, provide or receive personal training, coaching, instruction or similar services other than as provided by our team members or as we have expressly authorised in writing (see clause 9.11); or

4. you behave in another way that is considered by Housed Australia to be risky or seriously inappropriate.

Member conduct:

You must treat our team members, contractors, and other members and guests with courtesy and respect at all times. Abuse, harassment, sexual harassment, intimidation, bullying, victimisation, discrimination, unwelcome physical contact, and unwelcome sexual attention or advances directed at any team member, contractor, member or guest will not be tolerated, whether occurring on Club premises or via any communication connected with your membership. Any breach of this paragraph may result in you being required to leave the Club immediately, and constitutes a serious breach of these Terms - we may suspend your access to the Club, terminate your membership under clause 8.3, ban you from some or all Housed Clubs, and, where appropriate, refer the matter to the relevant authorities.

Suspension and bans:

a) If we reasonably believe your conduct falls within this clause or clause 8.3 (grounds 5–6), we may refuse you entry and/or suspend your membership and access immediately while we investigate, for up to 14 days. Membership Dues are paused during any suspension.

b) Following investigation, management may: take no action; issue a written warning; impose conditions on your continued membership; suspend your membership for a stated period; terminate your membership under clause 8.3; and/or ban you from entering some or all Housed Clubs.

c) Before any suspension longer than 14 days, termination or ban, we will tell you in writing what conduct is alleged and give you a reasonable opportunity to respond, except where immediate action is necessary for the safety of members, guests or team members.

d) A person whose membership has been terminated or who has been banned may not enter any Housed Club, and any future membership application is at management’s discretion.

9.11 Personal Training and Instruction

a) Personal training services are available at our Clubs for an additional fee. Contact your Club team or see the App and/or Member Portal for details of available trainers and pricing.

b) Personal trainers at Housed may be our employees, contractors or franchisees. Where a trainer is not directly employed by us, all arrangements and payments for personal training services (other than Housed-offered PT packages or add-ons) are made directly between you and the trainer.

c) Only personal trainers authorised and registered by Housed are permitted to train or instruct members or guests at any Housed Club. You must not receive personal training, coaching or fitness instruction at a Housed Club from anyone other than a trainer authorised and registered by Housed.

d) You must not provide personal training, coaching or fitness instruction to any other member or guest at a Housed Club — whether one-on-one or in a group (including bootcamp, Hyrox-style or circuit-style sessions), whether paid or unpaid, and whether in person or by producing content for delivery elsewhere — without our prior written authorisation. Training alongside, or spotting, a workout partner is not personal training for the purposes of this clause.

e) Breach of this clause is a serious breach of these Terms. We may suspend you and investigate under clause 9.10, terminate your membership under clause 8.3, ban you from some or all Housed Clubs, and refuse any future membership application.

10. DIGITAL CONTENT

10.1 Intellectual Property Ownership

"Digital Content" means the digital, video, pre-recorded, live-stream and other audio-visual exercise presentations and resources we make available to you via our website or via your App or Member Portal. All intellectual property rights within the Digital Content (including all text, software, graphics, sounds, music, videos, images, instructional content and any trademarks or logos) remain our property or are licensed to us. By using the Digital Content and maintaining a membership account with us, you agree:

1. you do not acquire any intellectual property rights in the Digital Content, other than a limited, non-exclusive, non-transferable, non-sublicensable licence to personally use the Digital Content for your non-commercial personal use in accordance with your Membership Agreement;

2. not to copy, reproduce, alter, remove, broadcast, distribute, publish, damage or otherwise interfere with the Digital Content; and

3. to use the Digital Content for your own personal use and not for any commercial purpose or any purpose prohibited by law.

10.2 Changes to Digital Content

We may remove, vary, add to or change the content of the Digital Content from time to time.

10.3 Service Disruption

The Digital Content is provided electronically and may be temporarily suspended without notice for security upgrades, maintenance, repair, systems failures, enhancements, modifications or failure of third-party services (such as the internet). You release us from all claims arising from such service interruptions, except to the extent the interruption is caused by our negligence or a release is not permitted by law.

11. CHANGES TO THESE TERMS OR THE RULES

We may make reasonable amendments to these Terms, the Club Rules, or any of our related policies from time to time. The most up-to-date Terms apply. You can find current copies in the App and/or Member Portal and on our website, or request a copy from our team.

a) Where a change materially affects your rights or obligations, we will display a notice of the change prominently at each Club (including at Reception and at Club entry) for at least 30 days before the change takes effect, and will make the updated terms available in the App and/or Member Portal and on our website for the same period. We may also notify you by App or Member Portal notification.

b) Changes to Membership Dues and Fees will be notified in accordance with clause 5.2.

c) For operational or administrative updates that do not materially affect your rights (such as clarifications, layout adjustments or internal process updates), we may implement the change immediately and publish it online.

d) If a change significantly reduces the benefits of your membership, you may cancel your membership without penalty under clause 8.2 within 30 days of the change taking effect.

e) If you continue to use your membership after a change takes effect, the revised Terms will apply to you. Standard cancellation terms will otherwise apply.

f) You are responsible for ensuring your App and/or Member Portal notifications remain active at all times.

12. RISK AND YOUR HEALTH

Exercising and using the Digital Content and Club facilities may involve the risk of injury, and you exercise and use the Digital Content and Club facilities at your own risk. Please monitor your physical condition at all times and exercise to a level that is appropriate given your knowledge of your health and any medical advice you have obtained. Please refer to clause 2 for further details of your obligations.

If any unusual symptoms occur, immediately stop what you are doing and notify a team member or seek medical assistance. These instructions are provided as a general safety caution only and do not constitute medical advice. We do not assume responsibility, and you remain solely responsible, for monitoring your own condition and seeking professional care where required.

13. SAUNA, PLUNGE AND RELAXATION AREA (if your Club has these facilities)

For health, safety and hygiene reasons, members and guests should:

1. shower before entering the sauna, plunge pool and/or relaxation area;

2. sit on a towel when using the sauna;

3. never shave in the sauna or plunge pool;

4. not use oils, creams or cosmetic products in the sauna or plunge pool;

5. not take newspapers or any paper in the sauna;

6. not attempt to dry clothing in the sauna; and

7. not wet the hot coals - our saunas are dry saunas.

You must be at least 18 years old to use the sauna, plunge pool or any other wellness facility, whether standalone or forming part of a Wellness Space (clause 15). Persons under 18 are not permitted in these areas at any time. Use the sauna, plunge pool and relaxation areas in moderation, follow the posted time limits, and take heed of any relevant medical advice. If you are pregnant, consult your doctor before using the sauna, plunge pool or spa.

14. THE TRAINING FLOOR AND STUDIOS

Use equipment for its intended purpose. Follow the instructions provided, including instructions given by our team members and all relevant signage.

•    Do not bring your own training equipment into our Clubs, other than small personal items such as a yoga mat or towel. If you notice any of our equipment that appears broken, damaged or unsafe, be sure to let our team know so we can investigate and take any necessary action.

•    No food or bags are permitted on the training floor, inside the studios or relaxation areas including sauna and plunge pool. Only drinks in plastic or aluminium bottles containing water or sports drinks are permitted. No glass bottles in our clubs.

•    Please be respectful and considerate of other members by returning weights and equipment after use. Every piece of equipment has a home — please return it and help us maintain a clean training environment.

•    A towel must be used on all equipment and while you're in the studio and on the training floor, including any relaxation areas (see clause 9.1). Please wipe down equipment after use with the wipes provided.

Equipment use and returns:

i. Return all weights, dumbbells, plates, bars, mats and accessories to their designated racks or storage points immediately after use - do not leave equipment on the floor, on benches or loaded on bars or machines.

ii. Unload all plates from bars, machines and sleds after use.

iii. Do not drop or slam weights at any time, anywhere in the Club. Lower weights under control, and use collars/clips when lifting.

iv. Do not hoard equipment: take only what you are using, and share equipment between sets during busy periods. Time limits may apply to cardio and high-demand equipment during peak times, as signed in Club.

v. Follow any reasonable direction from our team about equipment use, and report damaged or unsafe equipment immediately rather than continuing to use it.

vi. Repeated failure to follow these rules after a warning may be treated as a breach of the Club Rules (see clauses 8.3 and 9.10).

15. WELLNESS SPACE RULES

Access to the Wellness area is a membership benefit included only in certain Membership Types (currently Full House membership) and is available only to persons aged 18 and over. By accessing and using the wellness space at Housed ("the Facility"), which includes the sauna, steam room, infrared cold plunge, and spa, you agree to the following rules. These are in place to ensure safety, hygiene, and an enjoyable experience for all members and guests.

15.1 General Access

Access is restricted to active members whose Membership Type includes the Wellness benefit, and authorised guests, in each case aged 18 and over, unless otherwise approved in writing by management.

Proper attire (e.g. swimwear, towel use) is mandatory at all times.

Members must shower before using any wellness area.

Facility use is subject to availability and may be limited during peak periods or for maintenance.

15.2 Health & Safety

If you have cardiovascular issues, high/low blood pressure, respiratory problems, are pregnant, or have other medical conditions, you must consult your doctor before using the wellness space.

Users must be in good physical condition and understand the risks associated with high heat and cold exposure.

Alcohol, drugs or medications that affect your body's temperature regulation or judgment are strictly prohibited before or during use.

You must stay hydrated and monitor your body's response during all activities.

15.3 Facility Rules

Maximum recommended usage times:

Sauna: 15 minutes

Steam Room: 15 minutes

Cold Plunge: 1–3 minutes (with appropriate intervals)

Spa: 20 minutes

Please listen to your body and rest between uses.

No shaving, exfoliating, loud music, or disruptive behaviour is permitted.

The wellness space is a quiet zone. Keep conversations quiet and brief — loud conversations and playing music or other media aloud are not permitted. If you disrupt the wellness environment, you will be asked to leave the wellness area for that visit. Repeated disruption may be dealt with under clause 9.10 (suspension and bans) and may result in termination of your membership under clause 8.3 (Termination by us).

No mobile phones, cameras, smart watches with cameras or other recording devices may be used or carried in the wellness area at any time, unless approved in writing by Housed management (for example, for approved marketing or filming under clause 9.8). Store your phone in a locker before entering. If you need to remain contactable, please stay outside the wellness area.

Towels must be used on all seating areas.

No glass, food, or alcohol is allowed within the wellness area.

15.4 Hygiene & Cleanliness

Users must shower before and after each area of use.

Do not enter the facilities if you are unwell, contagious, or have open wounds or skin infections.

Personal items should be stored in lockers. Clause 9.3 applies to items stored in lockers.

15.5 Bookings & Capacity

Some areas may require pre-booking to manage capacity and ensure fairness.

Time limits may be enforced during busy periods.

No private sessions or exclusivity unless formally arranged through management.

16. RISK WARNING AND LIABILITY EXCLUSION BETWEEN YOU AND HOUSED AUSTRALIA PTY LTD

As a member, I, {58:Member Firstname} {99:Member Last Name}, on {638:Today's Date}:

1. agree that Housed Australia Pty Ltd (ABN 77 677 163 816) ("Housed"), as a supplier of recreational services, will supply services to me including, but not limited to, health clubs and facilities, fitness equipment, fitness classes and/or training programs (‘the recreational services’);

2. acknowledge that whilst Housed, its officers, employees, servants or agents take reasonable steps to provide the recreational services as safely as practicable, there is a risk that I could be personally injured as a result of my use of and/or participation in and/or reliance on the recreational services;

3. understand that any personal injury may result from my own actions, the actions of others or the condition or use of equipment, and may be life threatening or result in severe or permanent disability or death;

4. agree that I will, at my own risk, use and/or participate in and/or rely upon the recreational services, and I voluntarily participate in and use the recreational services at my own risk;

5. understand and agree that, to the maximum extent permissible by law, Housed, its officers, employees, servants or agents exclude all liability to me or my dependents for personal injury or death suffered by me due to or arising from the supply of recreational services where that liability arises from a failure to comply with the consumer guarantees under the Australian Consumer Law, including guarantees that the services will be rendered with due care and skill or will be reasonably fit for their purpose, or any other consumer guarantee that may be lawfully excluded under the Australian Consumer Law as it applies in the State where my Home Club is located (to avoid doubt, this exclusion does not apply to any liability that cannot lawfully be excluded, including liability arising from reckless conduct where exclusion is prohibited at law); and

6. agree that, to the maximum extent permissible by law, I indemnify Housed, its officers, employees, servants or agents against any foreseeable loss, damage, liability or expense suffered or incurred by any of them as a result of my breach of my Agreement (including any misrepresentation made by me in response to the Health Check Form and, if applicable, any failure by me to comply with Housed's requirements and control a minor whilst the minor is using the recreational services) or my use of and/or participation in and/or reliance on the recreational services, except to the extent that the loss, damage, liability or expense is caused by Housed's negligence, or wrongful act or omission.

7. understand that this Risk Warning and Liability Exclusion is not intended to exclude, restrict or modify liability which cannot lawfully be excluded, restricted or modified; and

8. acknowledge that this Risk Warning and Liability Exclusion is governed by the laws of the State where my Home Club is located.

I have read this Risk Warning and Liability Exclusion, understand its content, and accept it of my own free will.

17. GENERAL

You must keep us up to date with your contact details by updating your details in the App or Member Portal, or by notifying your Home Club, if your contact details change. If your contact details change and you have not updated them, notice given by us to the email or other address we have on our records for you will constitute valid notice to you under these Terms. We may transfer our rights and obligations (or both) under this Agreement, or subcontract our obligations under it, to another organisation, and will give you written notice if we do; you will continue as a member. If the other organisation fails to provide the same (or equivalent) facilities and services we provided, you may end your membership upon completing a Cancellation Request Form.

All undefined terms used in this document have the meaning set out in the Membership Agreement. If we fail to enforce any of our rights at any time, for any period and for whatever reason, this will not take away those rights. Also, if we fail to notice or act if you break any of the terms of this Agreement, this does not mean that your behaviour is acceptable. If a Court decides that a term of this Agreement is not valid or cannot be enforced, that term will not apply, but this will not affect the rest of the Agreement. This Agreement is subject to the laws of the State where your Home Club is located.

18. YOUR PERSONAL INFORMATION

We take the privacy of our members seriously and our Privacy Policy, which is available at housed.com.au, explains the ways in which we collect, use, store, protect and disclose your personal information.

We collect personal information from you to provide you with our services, to administer your membership with us and for the other purposes described in our Privacy Policy. In most cases, we collect your personal information directly from you, including through your Let's Get Started Form, Health Check Form and any other forms owned by Housed, the App and Member Portal, and in the course of our other communications with you, which may occur through housed.com.au or when you call or contact our team.

If you do not allow us to collect your personal information, we may not be able to provide you with our services, administer your membership with us or conduct some or all of the other activities described in our Privacy Policy. With your consent, we may also collect personal information which relates to your physical health or condition, including (without limitation) when you complete our Health Check Form, so that we can assess your general health, wellbeing and your readiness for physical exercise and for the other purposes set out in our Privacy Policy. If we believe you have any health issue or if our Health Check Form is not fully completed, we may require you to obtain a medical certificate before we consider your application further.

In order to perform our services and for the purposes described in our Privacy Policy, we may disclose some of your personal information to our related bodies corporate and to other persons or entities as outlined in our Privacy Policy.

Should you default on payments due to us, we may disclose your personal information by notifying the default to a credit reference agency, debt collection agency, legal representative or other third party to obtain payment from you. Other than as set out in our Privacy Policy, we will not share your personal information without your consent unless we are required to do so by law. Our Privacy Policy explains how you may access and correct the personal information that we hold about you. It also sets out how you may contact us to complain about a breach of the Privacy Act, and how we will deal with such a complaint.

19. ACCEPTANCE AND SIGNING

By signing this Agreement, you agree to be bound by this Agreement and you consent to the terms and conditions within it. Do not sign the Agreement until you have read these Terms and the other documents listed in clause 1.1. If there is anything you do not understand, please ask us for an explanation before you sign.

If you are under 18, a parent or guardian will need to sign your Agreement to give their permission for you to become a member. Your parent or guardian will be responsible for your obligations under the Agreement and must sign below to say they accept these Terms and the Club Rules on your behalf, and to accept responsibility for your behaviour, actions and failure to act in line with this Agreement.

In particular, your parent or guardian will be responsible for paying all payments due under your membership. You agree that your parent or guardian will be the only person we will discuss your membership with unless they authorise another person (including you). The Agreement between you and us will come into force when you sign these Terms (even if a Housed Representative is not named or does not sign them).