1800 771 423 · [email protected]
Help · FAQs
Frequently asked questions.
Everything you need to know about memberships, classes, facilities and getting started.
Membership
We offer different membership options, starting from $19.95/week.
We offer a few different membership options: Base, Home and Full House. We also offer Pilates memberships. See more about our memberships here.
For Base, Home and Pilates memberships, we have no lock-in contracts.
Full House membership requires a 3-month minimum term commitment.
A one-time digital key applies for new members.
The minimum sign up age is 15 years (with parental consent). If you are under 18 years old, you are not permitted entry to the gym outside of the staffed hours. Read about our Terms & Conditions here.
Members are able to place a membership hold through the app for up to 4 weeks within a 12-month period at no cost. For any additional time beyond this, a hold fee of $5 per week will apply.
All cancellations require 30 days' notice.
- To request cancellation, please call Support on 1800 771 423 and follow the prompts for existing members and managing your membership.
- After speaking with our team, you'll receive a unique Cancellation Request Form link.
- Your 30 days' notice starts from the date you submit the form.
To keep classes fair and running smoothly, please follow our guidelines:
- Late arrivals:
Members may arrive up to 10 minutes for their class and still keep their booking. - Waitlisted members:
If you're on the waitlist, you may check in at the start time of the class. If there is a free spot, our team will allow you to join. - If the confirmed member arrives:
Should the originally booked member arrive within the 10-minute grace period, the waitlisted member will need to step out and allow the confirmed member into class.
This ensures fairness for all members while still giving waitlisted members the chance to train when space becomes available.
You will get a notification via text, email and in-app when a spot becomes available.
- You have 1 hour to accept before the spot goes to the next member on the waitlist.
- If you do not show up or cancel within the 8-hour window, you will lose your credit.
We understand life can sometimes get in the way. We have an 8-hour cancellation policy for group classes.
- If you cancel before 8 hours of the class, your credit will be returned to your account. Within the 8 hours, your credit will be forfeited.
Club Locations
Opening and staffed hours vary by location. Please check each club's page for specific hours.
At our Flagship locations, we have plenty of car spots available on-site.
For all other locations are in range of convenient parking - use club pages for specific details.
You'll find the address for each location on each club page. You can see all clubs here.
Free Pass
Definitely! We offer a free day pass at selected locations so you can explore everything we have to offer (excludes wellness).
Your free pass gives you one full day to experience Housed.
We offer Fitness Passport at Thornleigh & Class Pass for Chatswood, Thornleigh & Five Dock reformer pilates.
Contact
You sure can! To submit your membership change request, please email us at [email protected] or call 1800 771 423 and our team will help you out.
You can contact us by email, phone, or in person during staffed hours—we're always happy to help.
Email us at [email protected].
Yes—reach us directly at 1800 771 423. For Allied Health bookings or enquiries, call (02) 9188 0544.
Of course. Use our website's Contact Us page or email us directly.
Facilities
We offer different facilities based on our locations. Please check each club’s location for details.
No. For safety, insurance, and experience standards, we don't allow children on the gym floor, in classes, or within our wellness zones. Our equipment, classes, and recovery spaces are designed to ensure a safe, focused, and uninterrupted training environment for all members.
Gym
We have state-of-the art equipment and exceptional amenities. Our gym space has a functional turf zone, pin & plate loaded machines, lifting platforms, free weights, strength zone and cardio
Personal Training
Yes—we offer tailored Personal Training at selected locations.
You tell us what your goals are and we will pair you up with the right coach – leave that to us.
Our trusted team knows every coach and will never put you at risk. We will make sure you are with the perfect coach for your needs.
You can talk to any one of our Housed team members. Will be sure to help answer any questions you may have. Alternatively, you can submit a coaching enquiry here.
Pilates
We run Mat and Reformer Pilates in various styles, designed to enhance strength, balance, and mobility. Reformer Pilates available through our Pilates membership and Reformer & Mat through Home and Full House.
Your Home or Full House membership provides you with unlimited access to Mat Pilates classes and 3x Reformer Pilates classes per week (6 per fortnight). Our Pilates membership offers strict access to 3x reformer pilates class per week at pilates standalone studios only.
Our beginner reformer classes are designed for our members to learn the foundational movements to build confidence with clear guidance from our trainers. Our intermediate reformer classes expand on technique, resistance/stability and coordination. Our advanced reformer classes push experienced members to their limits with challenging sequences, full control and intense full-body workout.
Our “Flow” class targets the core and deep stabilising muscles whilst mobilising joints so you can move with ease around the mat. Challenge your full body using props to compliment movements. Suited to all levels.
Our “Burn” class is based around the principles of Pilates and influenced by functional movement patterns and high-intensity intervals. This class will challenge muscular endurance and core strength. Suited to all levels.
Our "Restore" class is designed to aid flexibility and mobility focusing on full body movements followed by stretching exercises.
Grip socks are recommended for Reformer Pilates but are not compulsory.
Members can access our Pilates timetable via App and/or Member Portal. All bookings are open 14 days in advance.
Due to the number of participants in each class we recommend that clients only train with us while pregnant just before 13 weeks. After that period we recommend seeking out classes that are more tailored to your ever changing needs.
Wellness
Boasting the best recovery equipment by Hyperice, our dedicated dry recovery area at Macquarie Park includes custom lounges, Normatec compression boots, Hypervolt massage guns and Vyper rollers. Upgrade your gym membership from $19.95 per week to $34.95 per week to have unlimited access.
Our Full House membership provides you with access to our full wellness offerings. See more about our memberships here.
We provide a full wellness offering: Mineral Spa, Cold Plunge, Traditional and Infrared Saunas and Steam Room*.
*Available at Macquarie Park only.
Basketball
Basketball access is included in our Home and Full House Memberships.
We have 3 half courts at our standalone basketball locations.
Allied Health
Call us on (02) 9188 0544 for help with appointments or questions about Physiotherapy, Chiropractic, Podiatry, Audiology or DEXA scanning.
No referral needed! We are here to help. You can use any of our services privately, so give us a call or book online.
DEXA scanning is provided by Simba Health, a sister company of Housed. A DEXA Body Composition Scan is quick, painless and non-invasive. You will be instructed to lie flat on a padded table, staying very still, while the scanning arm passes above you. You remain fully clothed but asked to remove heavy clothing, shoes, jewellery and metal objects. The scan itself takes around 10 minutes and your DEXA report will be ready immediately.
DEXA Body Composition Scans are the gold standard assessment to medically determine your body composition and fat mass. You can use this assessment to set realistic and achievable training goals. Subsequent scans serve to keep you motivated and make the necessary changes to achieve your goal, either alone or with your personal trainer.
Yes. Allied Health services are provided by Simba Health, a sister company of Housed. Depending on the care you require and level of cover you have, you will be able to use your Health Care Fund to cover all/part of that treatment. Simba Health has HICAPS Eftpos facilities on-site so you can claim directly at the time of payment. Please contact your private health fund for more information about treatment and orthotic cover/rebates you may be eligible for.
Yes. Simba Health, which provides Allied Health services at Housed Macquarie Park, is a preferred provider with the following health funds: HCF, BUPA & Medibank. Please contact Simba Health on (02) 9188 0544 or your health fund directly.
A 'First Appointment' is booked for either new patients or returning patients who have a new injury/condition. A 'Follow Up Appointment' is booked for existing patients who are receiving current treatments for an existing injury/condition. If you are unsure about which type of appointment or service you require, please contact Simba Health on (02) 9188 0544.
Typical treatments/appointments at Simba Health are 30-60 minutes depending on your appointment type. Please ensure that you arrive at least 10 minutes before your scheduled appointment.
Yes. If Simba Health has an available appointment then they will be able to see you immediately or soon after. To guarantee an appointment time it is best to book an appointment by either calling them or booking online at simbahealth.com.au.