Privacy Policy – Housed Australia Pty Ltd

Effective Date: November 14th 2025

ABN: 74 620 191 540

Website: https://housed.com.au/

Housed Australia Pty Ltd (“Housed”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

We may amend or update this Privacy Policy from time to time. The latest version will always be available at housed.com.au. We encourage you to check our website regularly to ensure you are aware of the current policy.

By visiting our website, signing up for a membership, attending a class, or engaging with us in any way (online or in person), you consent to the practices described in this Privacy Policy.

We may collect personal information including:

• Full name
• Email address
• Phone number
• Date of birth
• Billing/payment details
• Fitness goals or health-related information (with consent)
• Preferred communication methods (email, SMS, push notifications)
• Membership or booking history
• Device and location data (if using a mobile app or website)
• Website usage data (via cookies and analytics tools)
• Photos or CCTV footage within our facilities
• Feedback, survey responses, or competition entries

We collect information:

• Directly from you (e.g., when you sign up, make a booking, contact us, or submit forms)
• When you use our services, facilities, or website
• Through third-party service providers (e.g., payment gateways, booking or marketing platforms)
• From social media, surveys, or competitions you participate in
• Through CCTV cameras in our clubs for safety and security
• Via online interactions such as cookies, analytics tools, or ad platforms

We collect, use, and store your information to:

• Provide our services, memberships, and training programs
• Manage bookings, payments, and member accounts
• Communicate with you about your membership or services
• Send you updates, reminders, newsletters, and marketing offers (see section 8)
• Improve our facilities, website, and customer experience
• Conduct surveys, research, and performance analysis
• Ensure health and safety, prevent fraud, and comply with legal obligations
• Assess your readiness for physical exercise (when health data is provided with consent)

We may disclose your information to:

• Our employees, trainers, and contractors (as necessary for service delivery)
• Third-party service providers (e.g., payment processors, CRM systems, marketing platforms, booking software, cloud storage)
• IT, communications, and data analytics providers
• Legal, regulatory, or law enforcement agencies if required by law
• Other business partners or successors in the event of a merger, sale, or transfer

We do not sell or rent your personal information to third parties.

Some of our third-party service providers may be located outside Australia (for example, in the US, EU, or Asia).

If we transfer your information overseas, we take reasonable steps to ensure that the recipient complies with Australian privacy standards or equivalent safeguards.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

This includes:

• Using secure, encrypted platforms for data storage and communication
• Limiting access to authorised personnel only
• Regularly reviewing data protection practices and third-party compliance

If your information is no longer needed for any lawful purpose, we will take reasonable steps to delete or de-identify it.

When you provide your contact details, you may automatically be opted in to receive communications from Housed via:

• Email (newsletters, offers, updates)
• SMS or MMS (class reminders, promotions, or member updates)
• Push notifications or other digital marketing channels
• Any other channel for marketing purposes

You may opt out at any time by:

• Clicking “unsubscribe” in an email
• Replying “STOP” to an SMS
• Adjusting notification settings in your account or app
• Contacting us directly (see section 13)

We may also use limited personal information (such as your email address) with social media platforms for legitimate advertising purposes. These platforms manage your data according to their own privacy policies.

We will never share your health or sensitive information for marketing purposes.

Our website uses cookies and similar technologies to:

• Recognise returning users
• Improve website performance and functionality
• Store preferences and customise experiences
• Analyse traffic and usage behaviour
• Support marketing and advertising campaigns

You can disable cookies through your browser settings, but some website features may not function properly as a result.

We use CCTV cameras in our clubs and facilities for:

• Health, safety, and security purposes
• Prevention and investigation of incidents or crime

CCTV footage is stored securely and only accessed by authorised personnel or law enforcement where required.

If you believe your privacy has been breached or mishandled, please contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Housed Australia Pty Ltd

Email: [email protected]

Phone: 1800 771 423

Address: 65 Waterloo Road, Macquarie Park, NSW, 2113