Terms & Conditions

The terms that apply to Housed Personal Training sessions and memberships.

Booking

Your preferred Personal Training days and times are shown as reserved and blocked out in the Housed Personal Trainer app. All sessions must be booked and checked out in the booking system.

This agreement remains in effect until a written request to cancel is submitted.

Session Cancellation: A minimum of 24 hours’ notice is required to cancel or reschedule a booked session.
Late Notice: Failure to provide adequate notice may result in the session being charged or forfeited.
Session Expiry: All sessions must be used within 28 days of being credited to the membership.

If a trainer cancels a session, Housed is not obliged to refund or credit sessions, but results are contingent upon mutual commitment.

Transaction Fee: All ongoing membership payments include a $1.50 processing fee.
Failed Payments: Failed payments incur a $10 fee and may result in suspended sessions.
Complimentary Holds: Members are entitled to up to 4 complimentary weeks of Hold per membership anniversary year.
Extended Holds: Any Hold beyond the 4-week allowance incurs a fee of $5 per week.
Process: Requests to pause must be submitted via the "Add Hold" function in the Housed App or Member Portal.

Cooling-Off Period: Within the first 28 days of sign-up, you may cancel by providing 72 hours’ written notice before your next scheduled debit. The minimum commitment during this period is just one paid session.
Standard Cancellation: After the 28-day cooling-off period, a 28-day notice period is required to cancel.
Formal Process: To cancel, you must contact Member Services at 1800 771 423 to receive a formal Cancellation Request Form.
Notice Start Date: Your 28 days’ notice officially starts on the date the correctly completed form is received.
Exclusions: Cancellation requests via social media, SMS, or in-person verbal requests are not accepted.